Govtech giant Conduent won’t rule out cyberattacks as outages continue

An ongoing “service outage” at government contractor giant Conduent has caused outages in several US states and deprived residents of some benefits and support payments.

A person familiar with the incident told TechCrunch that the outage was caused by a cyber attack. Conduent spokesman Sean Collins acknowledged the company’s outage was ongoing, but declined to answer questions or rule out a cyber incident.

“While we have been restoring service over the past few days, we are currently experiencing a service outage that is affecting some applications. The Conduent technology team is working hard to resolve any remaining issues,” said a Conduent spokesperson.

The Wisconsin Department of Children and Families informed residents about this In the post he shared on the social network on January 17 failed to process child support payments within the state for most of the week. The department said four states, including Wisconsin, were affected by the outage at Conduent. Department spokeswoman Gina Paige said service was restored on Jan. 19, but declined to comment to Conduent about the cause of the outage.

Oklahoma Human Services, which administers the state’s food assistance program, told residents social media post On Jan. 9, Conduent’s customer service line experienced a “technical glitch.” Spokesperson Casey White told TechCrunch that the state’s systems are “operating as expected” and that “Conduent has not experienced any security outages.”

Conduent in June 2020 confirmed the ransomware attack a few days after notifying you of the suspension of service. The Maze ransomware gang took credit for the breach and later published various documents stolen from the company’s systems.

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