Spotify says Premium solves the error that allows users to hear ads

Spotify accepted an issue that caused ads when trying to play music for some paid premium subscribers. In An hour post was published Thursday Spotify’s Customer Service account said that the company has reviewed the problem and linked to the community website where the issue was documented by users in the last four weeks.

At the same time, the company clarified the TechCrunch that was caused by a mistake reported by technological users.

This said that a small number of users were affected by the problem and that their teams were making an adjustment. . suggestion Speeches, input and back.)

According to User reports on Spotify website and In other places In the Internet, the award-winning users were annoyed when paying for an ad-free experience, but they still had to hear ads. Recommended solutions, such as input, not worked, or not much.

The issue is affected by mobile, desktop and on the Internet.

Some of users are note The issue was not on their side.

For example, they were convinced that their payment information was modern before they write a complaint on the Spotify website. Others demanded the refund when paying for an upgrade experience they did not receive.

Buggy Premium Tier related news, Spotify will soon launch new subscription stations, including a “SuperFan” offer that will include a deeper music and video catalog and other fan experiences. Wmg is a new effort.

Spotify Rival YouTube this week A premium Lite has launched a subscriptionOffers ad-free videos outside the music content. $ 7.99 subscription per month will not include access to $ 799, YouTube music or other features such as background games and downloads.