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Tom Gerken
Technology reporter
GarminThe Smartwatch Garmin firm faces a reaction after customers around the world complained that their devices were not working.
Some users reported having seen a blue triangle when they tried to light their watch, while others were trapped on their home screen.
Garmin’s Smart Watches 8, which are sold for just under £ 1,000 ($ 1,200), are some of the devices that have problems, however, not all watches are affected by the interruption.
The firm told the BBC that it was aware of the problem and suggested that the users restore their devices, and added that “it would provide more information about a permanent solution when available.”
Customers have resorted to social networks to express their frustration in their smart watches that do not work properly and what many see how the company’s slow response.
Garmin has offered a possible solution to the problem, which involves restoring the device and connecting to a Garmin application.
But he acknowledges that this may only not solve the problem, and in that case he is advising the people to restart their factory device.
Some people on social networks have affirmed that even after factory restoration, they cannot make their smart watch work properly.
“His instructions do not solve him and Garmin is silent,” said a person in an X publication.
And the absolute radio DJ Leona Graham is one of the people to share their online frustrations, along with images of the blue triangle.
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According to the Garmin website, the problems are affecting the following devices:
- Approach clock
- Edge cycling computers
- Epix watch
- FENIX clock
- Forerunner clock
- Instinct series clock
- Vivoactive 4 and 5
- Venu 3 and 3s
The company has not yet given a reason for problems, although some experts have speculated that it is the result of the device Not being able to communicate with GPS correctly due to a bad update.
And despite its update of its support page, the lack of communication on social networks has led Garmin in hot water with its users.
“It really should prioritize its current customers and the continuous problem with many watches,” said one person, while another called him “incredible” that the company has not yet described the cause of the problem.
“Stop burying the head in the sand, these watches are not cheap,” they said Wednesday morning.
